FAQ

Yes, all of our pottery is food safe.

Yes, all of our pottery can be used in a dishwasher or microwave.

Yes, all of our pottery can be used in the oven.
Please see our care and use section for more details on how to cook/reheat with our pottery.

We do everything possible to make sure our customers are fully satisfied with their pottery, but if you prefer to return or exchange your order, we’re happy to help.
Please contact us within 30 days of receiving the order and we’ll take you through the process.
For more information, please see our return/exchange policy.

Most orders ship within 1-3 days, and transit time generally ranges from 2-5 business days.
These are the average times but we can not guarantee that there will not be delays with the shipping carrier.

Please contact us as soon as possible with a picture of the damaged item, and we will send a free replacement right away. We ask that you return the damaged item, and we will explain how to do this at no cost to you.

We have transitioned to sustainable packaging methods, using a paper-wrapping system made by Ranpak. All of our packing products are recyclable.

All items ship via USPS or UPS.

We currently ship only in the U.S.

Yes. Please contact us and provide the specific items and quantities you are interested in, along with your shipping address. We will reply as soon as possible with the exact discount we are able to offer.

No. These pictures are only representatives of the pottery you are going to receive.
We do our best to represent the items as accurately as possible with the pictures, but all of our pottery is handmade, and as a result no two items are identical.

We are not accepting custom orders at this time.
All steps of our production process are precisely calculated, and modifications made to size, shape and color generally have unpredictable results. We prefer not to take the risk of disappointing our customers.

Yes, as long as it is placed within 24 hours of each other, and provided that we haven't shipped the first order yet by the time you contact us.